ptgamin Terms & Conditions — Your Rights and Obligations as a Player

In these Terms & Conditions, the following definitions apply unless the context clearly indicates otherwise:

By accessing the ptgamin Platform, completing the registration process, or placing any wager, you unconditionally accept and agree to be bound by these Terms & Conditions in full. These Terms apply to all aspects of your use of the Platform, including account management, deposits, withdrawals, wagering, bonus participation, and all interactions with ptgamin's support services.

These Terms should be read alongside ptgamin's Privacy Policy and any specific promotion or bonus terms applicable to individual offers. In the event of any conflict between these Terms and a specific promotion's terms, the specific promotion terms take precedence for that promotion only.

ptgamin reserves the right to amend these Terms at any time. Continued use of the Platform after any amendment constitutes your acceptance of the updated Terms. It is your responsibility to check this page periodically for changes. We will make reasonable efforts to notify registered Players of material changes via the email address associated with their account.

To be eligible to register and maintain an active ptgamin account, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the Platform:

• You are at least 21 years of age.
• You are physically located in the Philippines or in a jurisdiction where access to and use of online gaming platforms is lawful.
• You are not accessing the Platform from a Prohibited Jurisdiction.
• You are not subject to a self-exclusion order on the ptgamin Platform or on any PAGCOR-registered gaming platform.
• You are not acting on behalf of another person or entity when registering or placing wagers.
• You are not an employee, contractor, director, officer, or immediate family member of ptgamin or any affiliated company, game provider, or technology partner involved in the operation of the Platform.
• You have the legal capacity to enter into a binding agreement under Philippine law.

ptgamin reserves the right to request identity documents, proof of age, and proof of address at any time during your registration process or during the ongoing operation of your account. Failure to provide satisfactory documentation within the timeframe specified by ptgamin may result in the suspension or closure of your account and the withholding of any pending withdrawal requests pending verification.

Any account found to have been registered by or on behalf of a person under 21 years of age will be immediately closed. Any real-money balance in such an account will be returned to the source payment method used for deposits, minus any winnings derived from wagers placed in violation of the age restriction. Bonus balances will be forfeited in full.

4.1 Single Account Policy

Each Player is permitted to hold one and only one registered account on ptgamin. The creation of multiple accounts by the same individual — whether under the same name, different names, different email addresses, or through any other method — is strictly prohibited and constitutes a material breach of these Terms. ptgamin uses technical and manual detection methods to identify duplicate accounts.

Where duplicate accounts are identified, ptgamin reserves the right to close all associated accounts, forfeit all bonus balances across those accounts, and — at our absolute discretion — withhold any real-money balance pending investigation. Where duplicate accounts are found to have been used to abuse bonus structures or exploit promotions, ptgamin may additionally report the activity to PAGCOR as required under our regulatory obligations.

4.2 Accuracy of Registration Information

You are required to provide accurate, complete, and current information during the registration process, including but not limited to your full legal name, date of birth, residential address in the Philippines, valid email address, and mobile phone number. You are responsible for maintaining the accuracy of this information throughout your use of the Platform and must update your account details promptly if any information changes.

ptgamin is not responsible for any losses or service disruptions arising from inaccurate account information provided by the Player, including but not limited to failed withdrawal transactions resulting from incorrect payment details on file.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your ptgamin login credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any third party. Any activity conducted through your ptgamin account using your login credentials will be deemed to have been authorised by you, unless you have previously notified ptgamin of a suspected security breach.

If you suspect that your account has been accessed without your authorisation, you must notify ptgamin's support team immediately via live chat or by emailing [email protected]. ptgamin recommends enabling two-factor authentication via SMS, which is available to all registered Players through the account security settings.

4.4 Know Your Customer (KYC) Verification

ptgamin is required under PAGCOR compliance obligations and Philippine anti-money laundering regulations to conduct KYC verification on Player accounts. KYC verification is triggered before large withdrawal transactions and may also be triggered by account activity patterns flagged by our compliance systems. Documents typically required for KYC include a government-issued photo ID (such as a Philippine passport, SSS card, UMID, or driver's licence) and proof of residential address dated within the last three months.

As a registered Player on ptgamin, you accept the following ongoing responsibilities:

• You will use the Platform solely for lawful personal entertainment purposes and not for any commercial, professional, or business purpose.
• You will not use the Platform in any manner that violates applicable Philippine law, PAGCOR regulations, or these Terms.
• You will keep your account information accurate and up to date, and notify ptgamin promptly of any changes to your personal details or payment information.
• You will monitor your own gaming activity and make use of the responsible gaming tools available on the Platform, including deposit limits and self-exclusion, if you feel your gaming is becoming problematic.
• You will not attempt to access the Platform using a VPN, proxy, or other IP-masking technology to circumvent geographic or account-level restrictions.
• You will not use funds derived from illegal activities to make deposits into your ptgamin account.
• You acknowledge that online gambling involves financial risk and that you may lose some or all of the funds you deposit into your ptgamin account.
• You will not attempt to charge back, dispute, or reverse any legitimate deposit transaction made to your ptgamin account through your payment provider except where ptgamin has failed to credit the deposit to your account after a reasonable timeframe and after the matter has been reported to ptgamin's support team.

6.1 Accepted Payment Methods

ptgamin supports deposits and withdrawals via the following methods available to Philippine players: GCash, Maya, BPI bank transfer, BDO bank transfer, Metrobank bank transfer, 7-Eleven CLiQQ (deposits only), USDT TRC20, and Coins.ph. The availability of specific payment methods may vary and is subject to change. The minimum deposit amount is ₱100. Specific minimum and maximum limits applicable to individual payment methods are displayed in the cashier section of your ptgamin account.

6.2 Withdrawal Processing

Withdrawals are processed to the same payment method used for the most recent qualifying deposit where possible, in compliance with anti-money laundering requirements. Withdrawal requests submitted via GCash or Maya are typically processed within a few hours of approval. Bank transfer withdrawals to BPI, BDO, and Metrobank are typically processed within one Philippine business day. Processing times may be extended during periods of high volume or where additional K YC verification is required.

6.3 Withdrawal Conditions

Before a withdrawal request can be approved, the following conditions must be satisfied:

• Your account must have completed any applicable KYC verification requirements.
• Any active bonus balance attached to your account must have met its associated wagering requirements, or you must elect to forfeit the bonus balance before withdrawal.
• The withdrawal amount must not exceed your available real-money balance after deducting any pending wagers.
• Your account must be in good standing with no active fraud or compliance investigations.
• The minimum withdrawal amount must be met as displayed in the cashier section of your account.

ptgamin reserves the right to conduct additional verification checks on withdrawal requests that exceed certain thresholds or that are flagged by our compliance monitoring systems. Such checks may require you to provide additional documentation and may extend the standard processing timeframe.

6.4 Transaction Fees

ptgamin does not currently charge fees on standard deposits or withdrawals. However, your payment provider — such as your bank or e-wallet service — may apply their own transaction fees or currency conversion charges. ptgamin is not responsible for any fees levied by third-party payment providers. It is your responsibility to review the fee schedule of your chosen payment method before initiating transactions.

ptgamin offers a range of bonuses and promotional offers to registered Players from time to time. All bonuses and promotions are subject to the specific terms and conditions published alongside each individual offer, including applicable wagering requirements, minimum deposit thresholds, eligible games, and expiry timeframes. The general provisions below apply to all ptgamin bonuses unless otherwise specified.

• Bonus credits are credited to your Bonus Balance and are not directly withdrawable. They must be converted to Real Money Balance by meeting the wagering requirements stated in the applicable promotion terms.
• Bonus offers are limited to one claim per Player, per household, per IP address, per device, and per payment method, unless the promotion terms explicitly state otherwise.
• ptgamin reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice, provided that such modification does not affect a bonus already credited to an active Player's account where wagering is in progress.
• Bonuses are intended for genuine recreational play. Any Player found to be engaging in low-risk or structured betting patterns designed to extract bonus value without normal gameplay risk — commonly referred to as bonus abuse — may have their bonus balance forfeited and their account reviewed for compliance purposes.
• Winnings generated from bonus credits before wagering requirements are met are added to the Bonus Balance and are also subject to wagering requirements.
• Where a Player requests a withdrawal while a bonus balance is active and wagering requirements have not been met, the outstanding bonus balance and associated pending winnings will be forfeited and the withdrawal will be processed from the available Real Money Balance only.

The following general rules apply to all wagers placed on the ptgamin Platform. Specific game categories — including slots, live dealer tables, sports betting, bingo, and sabong — may have additional rules published within the Platform's respective game or product sections.

8.1 General Wagering Rules

• A wager is considered placed and binding once it has been confirmed and accepted by the Platform system. Wagers cannot be cancelled after confirmation.
• Minimum and maximum wager limits apply to all games and are displayed within the respective game interface or betting market prior to placing a wager.
• ptgamin uses certified Random Number Generator (RNG) technology for applicable game categories to ensure fair and unpredictable outcomes. RNG certifications are available on request.
• In the event of a disconnection or technical interruption during an active game round, ptgamin's system will resolve the round based on the game's last recorded server state. ptgamin will not be liable for losses resulting from connectivity issues on the Player's side.
• Wagers placed during a declared technical malfunction or system error are void. ptgamin reserves the right to void any wager where a technical error has materially affected the integrity or outcome of a game round.

8.2 Sports Betting Rules

Sports betting markets on ptgamin — including Philippine Basketball Association (PBA), NBA, UFC, football, and boxing markets — are subject to ptgamin's Sports Betting Rules published within the sports section of the Platform. Key general principles include:

• All odds displayed are subject to change prior to bet acceptance. The odds applicable to your wager are those confirmed at the time your bet is accepted by the system.
• Events that are postponed, cancelled, or abandoned without the minimum required play being completed will typically result in void bets, with stakes returned to the Player's Real Money Balance.
• ptgamin reserves the right to limit the maximum payout on any single sports bet or accumulator based on market risk and applicable regulatory requirements.

The following activities are strictly prohibited on the ptgamin Platform and constitute a material breach of these Terms:

• Registering more than one account, or using any account other than your own registered account.
• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Using VPNs, proxies, or other technologies to disguise your location or circumvent Platform access restrictions.
• Engaging in any form of collusion with other Players to manipulate game outcomes or extract bonus value.
• Using automated betting software, bots, scrapers, or any other technological tool to interact with the Platform in a non-human manner.
• Exploiting software errors, display glitches, or misconfigured odds to place wagers you know to be erroneous.
• Using funds suspected to be derived from illegal activities, including money laundering, for deposits into your ptgamin account.
• Abusing the bonus system through structured play, arbitrage, or any other technique designed to guarantee profit from promotional credits.
• Charging back legitimate deposit transactions with your payment provider without first raising the issue with ptgamin support.
• Harassing, threatening, or abusing ptgamin support staff or other Players through any communication channel.
• Attempting to access areas of the Platform not intended for general Player access, or attempting to interfere with the Platform's technical infrastructure.

ptgamin is committed to promoting responsible gaming among all registered Players in the Philippines. We recognise that for some individuals, online gambling can become problematic, and we actively provide tools and resources to help Players maintain control of their gaming activity.

10.1 Responsible Gaming Tools

The following responsible gaming tools are available to all ptgamin account holders free of charge:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account to control how much you spend. Limits can be reduced immediately but increases are subject to a 72-hour cooling-off period.
• Session Time Reminders: Configure session duration alerts that notify you when you have been logged in for a specified period of time.
• Loss Limits: Set maximum loss thresholds over a defined period to help manage your gaming budget.
• Reality Checks: Enable periodic pop-up summaries during active play sessions showing your net gaming activity for that session.
• Self-Exclusion: Request temporary exclusion (minimum 30 days) or permanent exclusion from the ptgamin Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

10.2 Seeking Help

If you believe your gambling is becoming a problem, or if a loved one's gambling is causing concern, we encourage you to seek support. ptgamin supports the responsible gaming resources available through PAGCOR and other Philippine organisations dedicated to helping individuals with gambling-related concerns. You can also contact ptgamin's support team directly at [email protected] to request self-exclusion or access to responsible gaming tools.

ptgamin's Responsible Gaming page provides additional information on the tools available and guidance on recognising problem gambling behaviours.

All content on the ptgamin Platform — including but not limited to the ptgamin name, logo, website design, graphics, software, game interfaces, written content, marketing materials, and any other materials — is the intellectual property of ptgamin or its licensed third-party providers and is protected under Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not permit you to:

• Reproduce, distribute, or publicly display any ptgamin content without prior written consent.
• Modify, adapt, translate, or create derivative works based on any Platform content.
• Use any ptgamin trade marks, logos, or branding in any manner not expressly authorised in writing by ptgamin.
• Reverse engineer, decompile, or disassemble any software forming part of the Platform.
• Frame, scrape, or extract any data from the Platform using automated means.

Any unauthorised use of ptgamin's intellectual property constitutes a breach of these Terms and may constitute an infringement of applicable intellectual property law. ptgamin reserves the right to seek injunctive relief and damages in such cases.

To the maximum extent permitted by applicable Philippine law, ptgamin's total aggregate liability to you in connection with your use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount of real-money deposits made by you into your ptgamin account during the 30-day period immediately preceding the event giving rise to the claim.

ptgamin shall not be liable for any of the following categories of loss or damage, even if ptgamin was aware of the possibility of such loss or damage arising:

• Loss of profits, revenue, or anticipated winnings.
• Loss of data or corruption of account information resulting from circumstances outside ptgamin's reasonable control.
• Indirect, consequential, special, or punitive damages of any kind.
• Losses arising from temporary Platform downtime for maintenance or due to force majeure events, including natural disasters, acts of government, power failures, internet outages, or other circumstances beyond ptgamin's control.
• Losses attributable to the Player's failure to comply with these Terms, including losses arising from sharing login credentials with third parties.

Nothing in these Terms limits or excludes ptgamin's liability for fraud, wilful misconduct, or any other liability that cannot be limited or excluded under applicable Philippine law.

ptgamin reserves the right to suspend or terminate your account at any time, with or without notice, where ptgamin has reasonable grounds to believe that:

• You have breached any provision of these Terms & Conditions.
• You have provided false or misleading information during registration or KYC verification.
• Your account is involved in, or suspected of involvement in, fraudulent activity, money laundering, or any other illegal conduct.
• You are under 21 years of age.
• You are accessing the Platform from a Prohibited Jurisdiction.
• A self-exclusion request has been processed on your account.
• Regulatory requirements or a directive from PAGCOR require the suspension or closure of your account.

Upon account termination for breach of these Terms, ptgamin reserves the right to forfeit any Bonus Balance and, where fraud or illegal activity is determined to have occurred, to withhold the Real Money Balance pending investigation and reporting to relevant Philippine authorities. Where an account is closed for reasons not related to Player misconduct, any verified Real Money Balance will be returned to the Player via the most recent eligible payment method on file.

You may also voluntarily close your ptgamin account at any time by contacting [email protected]. Voluntary account closure requests are processed within five business days. Any Real Money Balance at the time of voluntary closure, subject to completion of KYC verification and meeting minimum withdrawal thresholds, will be disbursed to you via the eligible payment method on file.

These Terms & Conditions are governed by and shall be construed in accordance with the laws of the Republic of the Philippines, including all applicable PAGCOR regulations and any other relevant Philippine gaming legislation in force from time to time.

In the event of any dispute arising out of or in connection with your use of the ptgamin Platform or these Terms, we encourage you to first contact ptgamin's support team at [email protected] so that we can attempt to resolve the matter informally. ptgamin aims to respond to formal complaints within five Philippine business days.

Where a dispute cannot be resolved informally, both parties agree to submit to the non-exclusive jurisdiction of the courts of the Philippines. Players may also escalate regulatory complaints relating to ptgamin's compliance with PAGCOR requirements directly to PAGCOR through their official channels.

ptgamin may update or amend these Terms & Conditions at any time to reflect changes in applicable law or PAGCOR regulatory requirements, changes to the Platform's products, services, or features, operational or business changes affecting how the Platform is provided, or other legitimate business reasons requiring clarification or modification of these Terms.

When material changes are made to these Terms, ptgamin will make reasonable efforts to notify registered Players via the email address associated with their account and by displaying a notice on the Platform. The updated Terms will specify their effective date at the top of this page.

Your continued use of the ptgamin Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the Platform and may request voluntary account closure as described in Section 13 above.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you require assistance with your ptgamin account, please contact our support team through any of the following channels:

• Email: [email protected] — Response within 2–4 hours on business days.
• Live Chat: Available 24/7 directly on the ptgamin Platform for immediate assistance.
• Support Hours: Our support team is available around the clock to assist Players across the Philippines, from Manila and Cebu to Davao, Quezon City, Makati, and beyond.

For responsible gaming support, self-exclusion requests, or account restriction queries, please indicate this clearly in your communication so that our team can prioritise and direct your enquiry appropriately.